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901 Threads
rdalcroft
rdalcroftInsider Mini
asked in Razer Support
Razer Synapse 3 causing Fullscreen Games to Minimise without warning

Using a program called Focus LoggerI have determined that Razer synapse 3 is causing Full screen Games to be pulled out of focus, while in a gaming session, and minimize instantly to desktop, without warning. It can happen after 5 minutes of gaming, or 10 minutes. Focus Logger tells me its the folder location: C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host and points to Razer Synapse 3.exe. Is there anyway to stop synapse from doing this, would a full uninstall/reinstall  help here? Is there an issue with windows 11 and synapse?  

1829949
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Sir_TrexxInsider Mini
asked in General Discussion
How to increase my insider rank fast?

I was wondering if anyone out there had any tips on how to increase my insider rank fast (currently mini).

10811
K
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sharpDodgerBluewire899Insider Mini
asked in Razer Support
7.1

Hello,I recently purchased a second-hand Razer BlackShark V2 X headset. It works perfectly, but unfortunately, the previous owner did not provide the 7.1 Surround Sound activation code, and I do not have the original box.I checked the headset carefully, but I couldn’t find the serial number anywhere on the cable or the device.Would it be possible to receive a new activation code, or is there another way to activate the 7.1 Surround Sound feature?  

423
Razer.ScarletRouge
A
autoCinnabarventure309Insider Mini
asked in Razer Support
Unable to Register Razer BlackShark V2 X USB – Invalid Product Number / Need 7.1 Surround Sound Code

Dear Razer Support Team,I recently purchased a Razer BlackShark V2 X USB headset, and I am having trouble registering the product on your website.When I enter the product number and serial number, the system says that the product number is invalid. I have attached a screenshot showing the error message.Also, I understand that this model supports 7.1 Surround Sound, but I cannot activate the feature because I did not receive any activation code after purchase. The website does not recognize the product registration, so I am unable to obtain the code myself.Could you please help me with:1. Registering my product successfully2. Issuing the activation code for the 7.1 Surround Sound softwarePlease let me know if you need any additional information or documentation. I appreciate your assistance.Best regards,  purewindy7 

591
Razer.ScarletRouge
Pussy520
Pussy520Insider Mini
asked in Razer Synapse 4
MOBO Z690 Taichi Razer edition not present anymore in Synapse 4

I'm currently having my mobo Z690 Taichi Razer edition (This is the latest version motherboard with the BIOS flashed to v.18.0.3 directly and win11pro ready when it leaves the factory this year. There is no need to flash the BIOS manually like the old mobos), which doesn't show up in Synapse 4 any longer, even if it's the first install. It was mistakenly identified as the B550 AMD version, but it's Z690 Intel version. I don't want to return the Synapse 3 because I also bought the Freyja, which can only be driven by the 4. Please help me!!! 

1717
Lrbrownii
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GicachuInsider Mini
asked in Razer Support
Razer Central won't let me change my mobile number (since I no longer have access to it)

As you can probably tell, I’ve changed my phone number and now it keeps sending messages to my old one. All I’m asking for is an account recovery request. Send an email to me at [email protected]. Thanks in advance!

653
Razer.Speedcr0ss
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tonsilogInsider Mini
asked in Razer Support
razr shark v2 dongle replacement

Hi I lost my wireless dongle for razr shark v2 pro. How can I get replacement?

211
Razer.Ten
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dsfdsfcdsfInsider Mini
asked in Razer Support
My account is locked, so I can't buy anything.

My Razer Turkey account was locked, why? I still have 3685.77 Turkish currency in my account. I want to ask what is the reason. I am a loyal Razer user and have been buying things on it. Can you help me solve this problem? And tell me what is the reason, I will pay attention next time. I really need this account! Please help me solve it

292
Razer.Ten
classicAMBEROgreOdor245
classicAMBEROgreOdor245Insider Mini
asked in Razer Support
Unable to Register Product Purchased from Amazon

I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!

472
FiszPL
Vanguard
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ckuff21Insider Mini
asked in Razer Support
Razer Viper V2 Pro connectivity issues

Since I got my Viper V2 Pro there have been some connectivity issues but usually they resolve themselves and create no issues. Just this last week though, the mouse stopped connecting to the 2.4ghz dongle entirely. To try and fix this, I bought the Razer Hyperpolling Dongle and the mouse still just won’t connect. It still works when its plugged in but can not seem to connect wirelessly. What should I do?

1734
Razer.Ten
AlphaTay
AlphaTayInsider
asked in Razer Cortex
Razer Cortex PC Paid to Play Stuck at 2 Upcoming Games While Last Games Expired and 0 Razer Silver Available to Earn Start from Today.

Hi, Razer Cortex PC Paid to Play Stuck at 2 Upcoming Games While Last Games Weekly Expired and 0 Razer Silver Available to Earn Start from Today. Thx.

211
AlphaTay
Branosh
BranoshInsider Mini
asked in Audio
Razer BlackShark V2 X - 7.1 Surround Sound Activation Issue - Product Already Registered

Hello Razer Team,I hope you're doing well.I recently purchased a brand-new Razer BlackShark V2 X headset and was looking forward to experiencing the 7.1 Surround Sound feature. Unfortunately, when I tried to register the product on the Razer website, I received this message:"This product is already registered. If you did not register it, please contact Razer Support."The headset was purchased sealed and brand new, with all original packaging, accessories, and an untouched activation label on the back of the box. I also verified that the serial number engraved under the ear cushion perfectly matches the serial number on the box, which confirms the product is genuine and unused.I am fully ready to provide proof of purchase, product photos, serial number, and any other required information to assist with resolving this issue.Thank you very much for your support and cooperation. I appreciate your help and look forward to hearing from you. 🙏🏻Kind regards

771
Razer.Ten
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wireStrawberryfront226Insider Mini
asked in Razer Support
7.1 surrounding

Hello, I am trying to find the 7.1 sound activation code, but there is nothing Can somone help me? I have registered my  BLACKSHARK v2 X to my razor app  but i don’t know what to do for my activvasion code 

381
Razer.ScarletRouge
easysightLimerick867
easysightLimerick867Insider Mini
asked in Razer Support
Blackshark V2 Not detecting in synapse

I have to tell you this is the most trash company Ive ever had the pleasure of needing to rely on in order to do my job to put food on the table. this is the 2nd time this is happened and on a WHOLE NEW LAPTOP.I couldn't fix it last time it happened I’m running out of new computers.I effn hate these people. Can’t register a 150 dollar piece of tech because I can’t remember the EXACT TIME AND DATE of my purchase. God I really hate these ppl. Anyone know how to get it to detect? I can hear, it shows up in device manager, its not picking up audio, can’t record my voice, can not use mic. Does not detect device in synapse, no control over EQ except on the device itself. I appreciate whoever helps in advance. 

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prasang46
prasang46Insider Mini
asked in Razer Support
Razer balde 15 base model power on delay why?

My razer blade 2020 base model wont turn on for few minutes even if the power adapter is connected. I have to wait 15 or more minutes to turn on an then only turn on after pressing power button. It wont turn on before even tho ubpress power button. It runs fine after it turn on with no problem.What could be the problem?I have removed the battery cuz its bloated.  Please help what could be the issue.

291
Razer.ScarletRouge
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TheGoodKingInsider Mini
asked in Razer Support
Need a 7.1 surround sound activation code

Hi I have a friend who just gave me his old razer blackshark v2x cuz he bought a new headset but he lost the activation code months ago Does anyone know how to activate 7.1 surround sound ?

521
Razer.ScarletRouge
AbinCO
AbinCOInsider Mini
asked in Razer Cortex
Booster Prime "This option is not available for your device according to our lowest requirements in razer cortex"

I am getting this notification when I try to optimize PUBG on Booster Prime. My RIG is as follows:ASUS ROG STRIX B450-F GAMINGAMD Ryzen 3 2200GMSI GEFORCE GTX 1060 GAMING X 3G 3GB16GB RAMMy GPU is listed as the recommended GPU in order to play this game, I don’t understand why Razer would left out THE recommended GPU from their support for this game’s optimization. Please fix, thanks. What are the minimum and recommended requirements to play PUBG? – PUBG Support

1196
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JohnDowsonInsider Mini
asked in Systems
Need to re-install windows: can I just download and use a windows .iso file to create a bootable UDB?

My razer pro 17 laptop (from December 2019) will no longer boot to windows after a recent windows 11  Insider update.No repair options are working, including a windows reset. My only option now looks to be creating a bootable USB pen drive and going from there. Is it ok to create a bootable pen drive from a windows 11 iso file from microsoft, or do I need a specific razer iso?If I can re-install windows once booted from the pen drive, can I then re-install the additional razer software?Any help/advice on how I can re-install windows would be very helpful and much appreciated.Also, how do I recover my windows OEM license key, if needed?Regards,John

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J
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sleekVividBurgundy842Insider Mini
asked in Audio
razer clio 5.1 audio

the Razer Clio could be interesting as pair of rear speakers for true 5.1, but I’m wondering if the the software for any existing razer speakers will be updated to adjust for the rear speakers being added.

1334
Lrbrownii
E
EpikkVanillaInsider Mini
asked in Razer Support
Razer leviathan v2 turns on but will not work

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

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thinkcastMulberry530
thinkcastMulberry530Insider Mini
asked in Razer Support
razer huntsman v3 pro not working

Hello,My keyboard (Razer Huntsman V3 Pro TKL) stopped responding completely. I tried everything:- Reinstalled Synapse- Factory reset (ESC + Caps Lock + Space)- Uninstalled drivers via Device Manager- Tried different USB ports and another PC- Tried using another profile in SynapseNothing helped. The keyboard lights up, but no keys work. Sometimes the "C" light turns on by itself. I need help urgently – is there a firmware recovery or do I need to replace it?Thanks,Alon

311
Razer.sushi.boi
DarkWitcher_01
DarkWitcher_01Insider Mini
asked in Razer Synapse for Mac Preview
Some of my Razer products not supported

Hey everyone,First off, big thanks to the Razer team for finally bringing Synapse to macOS.I recently bought several Razer products, but I just realized that not all of them are currently supported in the Synapse for macOS. Here’s what I’m using on my setup:MacBook Pro M3 (macOS 15.5)Kiyo Pro Webcam (RZ19-0364)Seiren V3 Chroma (RZ19-0506)Goliathus Chroma Extended Mousepad (RZ02-025003)BlackShark V2 X (RZ04-0324)Basilisk V3 Mouse (RZ01-04000)BlackWidow V4 Keyboard (RZ03-0469) I really hope these devices will be supported very soon as well.  Thanks. 

2113
Razer.sushi.boi
Arrowek25
Arrowek25Insider Mini
asked in Razer Synapse 4
Synapse 4 auto switching profiles via linked games notw working

Hello, after installing Razer Synapse 4 and uninstalling Synapse 3, I encountered an issue where the Chroma profile does not switch to the one set in the Linked Games tab/module when launching a game. Have someone else encountered this problem or is that just me? And do you have solution for it?Thanks! 

2763
Arrowek25
villeretroBlueBell491
villeretroBlueBell491Insider Mini
asked in Razer Support
Razer Synapse Mac Preview doesnt recognize my Hunstman Mini

Like the title says, I have the Razer Synapse app for Mac OS but it says “No device found” despite my Huntsman Mini being plugged in, which i believe is on the list of supported devices. Anything I can do to troubleshoot?

191
Razer.Speedcr0ss
S
smartRegaliafocus859Insider Mini
asked in Razer Support
Where is my THX Spatial Audio activation key?

I can't get a code for using the THX SPATIAL AUDIO program on my headphones, after registration I was given only 2 days of trial use, but as far as I know, either a code or a full subscription to the serial number of the product, should go to this model on website (Razer Blackshark V2)

1928917
FiszPL
Vanguard

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