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dekades
dekadesCommunity Cowboy
posted in Razer Support
BEWARE OF FAKE RAZER SUPPORT STAFF

It has come to our attention that there are people posing as fake Razer Support agents. Please do not engage with them and provide them with any information. We will be doing our best to route these users out. In the meantime, the best way to protect yourself is to check who you are engaging with.All of our Support Agents will have a little gear icon next to their names in the forum conversations. They will also only ask you to email razer.com domains. So, if someone is asking you to email an outlook, gmail or any other email domain other than razer.com, please report them immediately.If you don’t see an icon or are unsure, please reach out to myself or any of our Vanguards to confirm that who you are communicating with is our official support staff.Thank you.

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FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
Before you post - 7.1 Surround and THX Spatial FAQ

Hi,Due to many questions and misunderstandings I’ve created a small FAQ regarding 7.1 Surround and THX Spatial.It is important to understand that 7.1 Surround IS NOT THX Spatial. These are 2 different surround technologies.Before you create a new post on Razer Insider about 7.1 Surround or THX Spatial please use the search function and check below FAQ (and also manual included with the peripherals).Which headsets are 7.1 Surround supported?Full list is here: https://mysupport.razer.com/app/answers/detail/a_id/614 Which headsets are THX Spatial supported?List for Synapse 3 devices is here: https://mysupport.razer.com/app/answers/detail/a_id/13808The same devices + Kraken V4 / V4 Pro are supported via Synapse 4 software: https://www.razer.com/synapse-4  I’ve registered headset with RazerID, got 7.1 surround key, but getting “The code you have entered does not seem to be valid. Please try again”It’s likely you’ve installed THX Spatial app, instead Surround 7.1 app. Please uninstall THX Sp

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FiszPL
Vanguard
Razer.Speedcr0ss
Razer.Speedcr0ssRazer Support
posted in Razer Support
Official list of Insider Support Team members

Hey Insider! We are excited to announce that we have a new member joining our Insider Support Team. Let’s all welcome ​@Razer.ScarletRouge as part of our board patrollers together with ​@Razer.Ten, Razer.Aero, ​@Razer.sushi.boi, and Razer.ZionZedd!🥳 If you have any questions or concerns, feel free to send a private message or tag anyone from the group. Thank you! 🤝 

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Razer.Speedcr0ss
Njord
NjordStaff
published in Razer Support
Razer Gold Scratch Card: Deleted PINs

Insiders!If your Razer Gold scratch card PIN is deleted or lost, you can try the following steps to recover or resolve the issue:1. Check for a Backup CopyIf you saved the PIN digitally (e.g., took a photo or noted it down), check your backup files. If the purchase was made online, check your email or purchase history for a digital receipt.2. Contact Razer Gold SupportIf you cannot retrieve the PIN, reach out to Razer Gold customer support:Visit: Razer Gold support page Submit a Ticket: Provide details such as: Proof of purchase (receipt, invoice, transaction ID) Scratch card serial number (if visible) Date and place of purchase 3. Contact the RetailerIf the card was bought from a store, check with the retailer. They might have records of the transaction and assist in resolving the issue.4. Avoid Unauthorized Recovery ServicesBe cautious of third-party services claiming to recover lost PINs. Only rely on Razer’s official support.

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Njord
FiszPL
Vanguard
FiszPLVANGUARD
posted in Razer Support
IMPORTANT! Razer Gold - vouchers, scratch card support

Hello Insiders,If you have any trouble with your Razer Gold code / voucher / scratch card - the only official way to contact Razer Gold Support is through GOLD.razer.com website only: http://gold.razer.com/ticket-inbox/submitBe aware, that some people are trying to scam - impersonating official Razer Gold Support.Razer never uses any e-mail ending with @gmail.com, @outlook.com and so on. Also phone support is NOT AVAILABLE - if someone post a phone number “to Razer Gold Support” - please DO NOT use it.The ONLY WAY to contact is through Razer Gold website → Help → Submit ticket. Thank you, and be safe.

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FiszPL
Vanguard
dekades
dekadesCommunity Cowboy
posted in Razer Support
Share Your Sweet Support Stories

Hey Insiders, Have a phenomenal Support experience you’d like to share? Post in the Shoutout to Support Rockstars forum and you’ll be entered into a pool where we’ll be randomly rewarding Razer Silver to all those who share their story. The best part? You only have to share once to be entered into the pool! Be sure to be as detailed as possible, mention the names of those who helped you and have your case number handy (you don’t have to post your case number, but we may ask you to verify your case). Having a valid case number doesn’t increase your chances of getting Razer Silver, but it does help us verify your story and give credit to all those involved.  A Few Rules:This is a forum for positive experiences. Negative posts will be deleted without warning.  This is not the support forum. All posts requesting support or asking for technical assistance will be deleted.  Repeat offenses may lead to a ban from Razer Insider.  You only need to share your experience once to be eligible for t

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dekades
dekades
dekadesCommunity Cowboy
posted in Razer Support
How to Use The Support Forum

Welcome to the Official Support forum on Razer Insider. Our goal is to help our community members as quickly as possible with as much information that is available to us. Please note that often times we encounter new bugs and issues as you do, and it takes time for us to investigate. Razer Insider is monitored by our Support staff, The Insider Team and our Razer Vanguards. Although we do our best to keep an eye on things there are times things may be missed.If you cannot resolve your issue through Razer Insider or it is something that needs immediate attention, please visit our Official Support site. Focus your threads to be as detailed as possible. It is crucial to stay on topic.Opinions and criticisms should be directed to the General Discussion forum. Please do not double post. Please do not hijack other threads by posting your own thread. This is not efficient and may lead to your support issue being missed or cause the original support thread to be ignored. Your subject must have

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dekades
Daladev
DaladevInsider Mini
asked in Razer Support
Razer Kishi v2 Button Foam Pad Replacements

I recently went to go use my Razer Kishi v2, only to find out that it managed to have a sticky liquid that worked its way into the A and X buttons.  I've managed to clean out all the goop and realized through the cleaning process, I have torn off one of the foam pads behind the button.  Now I am looking for replacements for that torn pad.  I wanted to see if Razer ships out any replacement internals for products, but it seems I can't contact them directly without it being in warranty.  If anyone has any suggestions or if Razer sells the foam pads somewhere, that would be greatly appreciated. 

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Daladev
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Revox1337Insider Mini
asked in Razer Support
Snap Tap not working & Keyboard stuck on "Loading all presets... 90%"

Hello, I am running into two issues on day 2 after purchasing the Huntsman V3 Pro TKL Keyboard, 1.) After updating the keyboard’s firmware to v1.04.00_r1 I am unable to enable the newly added feature called “Snap Tap” by using the “Fn + L Shift” shortcut, also there is not settings for the feature within the synapse software itself (Synapse updated to latest version). So how else am i supposed to access/enable this feature?2.) Within synapse my keyboard goes into a permanent “Loading all presets… 90%”. This prevents me from being able to go into keyboard settings within synapse by clicking on the keyboard image. A temporary workaround is to go to system tray and click on the synapse icon and select the keyboard.  

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16101993
Fotal
FotalInsider Mini
asked in Razer Support
Razer Leviathan V2 Pro Randomly Disconnecting via USB

I am experiencing an issue with my Razer Leviathan V2 Pro soundbar. At random times, it disconnects from my computer when connected via USB cable.Details of the issue:The soundbar randomly disconnects and reconnects during use. I have tried using different USB cables to rule out a faulty cable. I have connected the soundbar to different USB ports directly on the motherboard. Other devices connected to the same USB ports function normally without any disconnections.Despite these troubleshooting steps, the problem persists.

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Triton1134
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E-GeneInsider Mini
asked in Razer Support
Razer Blade 14" battery buldging

I'm from Melbourne Australia and I realized today that my Razer Blade 14" battery is bulging. I bought the laptop in 2021 but will this be fixed outside of the warranty period?   

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sleepyjeep
sleepyjeepInsider Mini
asked in Razer Support
Need to change Mobile Number, no access to old one

Hi, I Need to change Mobile Number, no access to the old one, im able to use everything account related but my 2fa is set to an old number from 2013. Pleaze help -Thanks

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sleepyjeep
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hitArsenicheaven593Insider Mini
asked in Razer Support
Wolverine v3 TE firmware update issues / Why is there no FIX yet???

Hi there, obviously there are mayor issues with the firmware updater tool. Controller is working on xbox but without button mapping it`s kinda useless.  Controller light is off while connected to PC but its detected and states that firmware update is necessary. As soon as i click update the tool crashes. Why isnt there a proper way to contact support? Why do we have to go via a forum to get support? and why is this issue still not fixed after i read several topics in the forum which is basically from user who put the effort in ,to sign up and try to get there problem fixed instead of just returning it?? And WHY do you need to run a tool on PC for an XBOX controller instead just updating it via XBOX App??? Sorry this is pretty bad… As I’m pretty sure I won’t be getting the issue sorted with a couple of hours - and the fact of the annoying situation itself - I will be returning the controller. Thanks…Chris 

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clppriestInsider Mini
asked in Razer Support
Lost access to email , and i'm not receiving the SMS on my phone

Hi,I recently lost access to my Yahoo email account and when I try to change it in razer profile , i don’t receive text message on my phone number.I have all the necessary proof of ownership that needs to be provided , but need help to update my email address associated with my razerID

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Inabacumori
InabacumoriInsider Mini
posted in Razer Support
This product is already registered. If you did not register it, please contact Razer Support Razer

Why when I register product it say already registered? i keep refresh but still not registered in my account. i need to register product because i want the activation code for this software. help me please

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Inabacumori
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Aquatic4KInsider Mini
asked in Razer Support
i want to change my old phone number

hi my other phone that uses the phone number registered to this account broke so i cant get the verification codes please help me change my phone number thank you!

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freshIndigoWebheat500Insider Mini
asked in Razer Support
Naga V2 Hyperspeed Bluetooth Version and polling rate

What Bluetooth version does the Naga v2 hyperspeed support? And if it does support BT 5.0, does it support 250hz polling on Bluetooth?

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Mosive
MosiveInsider Mini
asked in Razer Support
Windows 11 ARM - Snapdragon X Elite - Razer Synapse problems

Windows  11 ARM - Snapdragon X Elite Razer Synapse 3 - doesnt not find connected devicesRazer Synapse 4 - assigned shortcuts do not workAny idea ?I really need it for work Razer Tartarus V2 .​​​​​​​

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TacoDelPaco
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NytemeirInsider Mini
asked in Razer Support
Razer Anansi and the shutdown of synapse 2.0 cloud support

With a recent patch to my synapse 2.0. I was presented with an announcement on the impending shutdown of synapse 2.0 cloud services and read that it was advised to save any current profiles.  I understand with the shutdown of cloud services , you will not be able to transport your keyboard to a new location and log in to synapse and have your profiles.My question is , will one still be able to build profiles for the keyboard locally?  Will my Anansi allow me to still map buttons with synapse 2.0, but only at the local level.  Nothing is saving to cloud.  I have for years , I have used this keyboard since 2008, loved my Anansi.  There is no other keyboard with the thumb buttons.  I use these in almost all my games.  Razer I beg you , make a newer Anansi or please legacy it into synapse 3.0.  I currently run 2.0 and 3.0. I have had to replace my Naga mouse over 6x in 18 years. My Anansi has worked on 4 differnt towers over the years. I would have stopped PC gaming if not for this keyboar

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Xalence
XalenceInsider Mini
asked in Razer Support
Key Remaps do not function while Synapse 4 is running

Running new Synapse 4, profile remaps some of the thumb buttons on my mouse (Basilisk Ultimate) to keyboard buttons like numbers, etc. which only work while Synapse is NOT running. While Synapse is running they seem to be captured or something. This is annoying when I want to control the lighting, but can’t have Synapse running if I want the button mapping to work. Looking for a solution so that remapped key presses function properly while Synapse 4 is running.

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EndlessNameless
T
timdammers22Insider Mini
asked in Razer Support
Kiyo Pro bricked, any support for firmware updates or drivers

Bought a 2nd hand Kiyo Pro, computer and Synapse will recognize it for a second then throw an error. Looks like this product is just a huge POS and the company doesn’t offer any support to update the firmware, which says to call support, which says it doesn’t support it. So now I have a bricked device that can’t even function without the horrible software. does anyone have the drivers for the newest firmware they can share?

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geotodayDarkCyan396
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darnasowskiInsider Mini
asked in Razer Support
Razer Kiyo Pro firmware update common issue

Hello,I am experiencing an issue with updating my Razer Kiyo Pro. This seems to be a common case, and I believe you are already aware of it since various resources such as Discord, Reddit, and your own forum are buzzing about this problem.When I launch the latest version of the update utility provided by my Synapse 3, the firmware is detected as version 1.0.3.2. Additionally, it indicates that the latest version is 1.5.0.1, which I am trying to update to.However, after the first step of the device detection by my PC and the utility, I get the now infamous message saying "sorry no update for you today you better contact support."I have tried all possible solutions: different USB ports, even older legacy versions of the update utility, where I noticed that my camera is detected as version 1.0 instead of 1.0.3.2.Please assist me with the update. After researching the internet and reading about the experiences of other users, I would be deeply disappointed if I received a response stating

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geotodayDarkCyan396
Midnight708
Midnight708Insider Mini
asked in Razer Support
Razer Kiyo no longer works

Over the last couple of days my webcam has just been blurry. I’ve tried cleaning it, changing the usb slot it was plugged into and updating synpase and nothing worked. I just tried to update the firmware from 1.0.1 to the new one 2.3.2 and the process does not work. It tells me to contact support to perform the update.Clicking the link provided takes me to the wrong product page, and because I am out of warranty I can no longer contact support. How am I supposed to fix my webcam? If it’s totally bricked I suppose I’ll just have to buy a new one (and not a razer one).

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geotodayDarkCyan396
mmrggjing
mmrggjingInsider Mini
asked in Razer Support
razer hammerhead hyperspeed playstation edition

I have a problem with my earbuds, the left earbud when in normal mode dies in just 5 seconds and can't last, when in ANC or Ambience mode it can be steady for 5 minutes, when in normal mode it dies in 5 seconds only the left earbud Has anyone experienced the same thing?

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mmrggjing
d3t0x3r
d3t0x3rInsider Mini
asked in Razer Support
Razer Barracuda x 2021 not pairing

Hi,I have the dongle connected to my computer through my computer's USB port. Every time I try to turn the headphones on, the blue light begins blinking and refuses to actually become a solid blue.I tried this "Please uninstall the Razer Synapse 3.0 app and your 7.1 Surround Sound, then download a fresh installer but don't install it yet. Connect the headset's wireless transceiver to your computer and initiate the Razer Synapse installation and let it go through several updates. Once done, reinstall your 7.1 Surround Sound app and check if the device and its dongle have paired successfully." but it doesn't work. The issue occurs regardless of the device used (laptop, phone, etc.). When I plug in the wireless dongle and start my headset, the headset's blue light blinks but it never connects to the dongle. Occasionally, about once in every twenty attempts, the headset might connect, but when I touch the headset, the sound transmission becomes unclear, and sometimes this leads to disconne

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Burlywoodaerovision356

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