Razer Support | Razer Insider
Skip to main content

Razer Support

-

  • 49,343 Threads
  • 70,504 Replies
10000 Threads
G
geoAuburntrend518Insider Mini
asked in Razer Support
tournament editon

I updated my controller but can’t get to my profile. It would be number 5, any help

40
G
B
barkelsInsider Mini
asked in Razer Support
Mouse movement tracking not working with macros

I’ve tried researching this problem as much as possible to try and resolve it on my end. I have two monitors which seems to be causing my issue when sequencing a macro that includes mouse movement/position. I recently purchased the Razer Naga Pro V2 for around $180. This is much more expensive than other available options, and I decided to go with this product because the reviews online said the software was the best. This does not seem to be the case. I am attempting to sequence a macro using the synapse software. I want to be able to click on a certain location on my monitor using a macro. I’ve used all the recording options available - Screen (Absolute Position)Foreground (Relative Position)Start Point (Mouse Cursor) None of them are able to correctly track the movement of the mouse. The mouse appears to be offset in the horizontal direction by the additional space from the second monitor. How can this be resolved? Also, is there an example of some simple code which positions the mo

36045
nextpccln
G
greatLightGraybuzz432Insider Mini
asked in Razer Support
i recently brought the wolerine v3 pro

I updated the controller and dongle via rzr.to/hxt9svever since then the dongle and controller has not been syncing/connectingive been using using it via cable tried everything in the book hard reset console unplug etc. In need of a dongle fix

505
Lrbrownii
sharpCyanProcessSHELL693
sharpCyanProcessSHELL693Insider Mini
posted in Razer Support
razer viper V2 Pro connectivity issues

Dear Razer Since the Synapse 4 update, my Razer Viper V2 Pro mouse keeps disconnecting — and by disconnecting, I mean the mouse itself turns off. Can you please help me?I tried it on my old gaming laptop, and it works perfectly. But when I use it on my main PC, it doesn't work. I already checked all the USB ports and cables — everything is in good condition.What could be the problem? I searched on YouTube, but nothing helped. I'm a fan of Razer, but this product has been disappointing. I worked hard to afford this mouse.Is there any solution, bro?…….

111
Razer.sushi.boi
zoneheadAzure355
zoneheadAzure355Insider Mini
posted in Razer Support
LEFT CLICK BUTTON ISSUE (DOES NOT WORK)

Hello, I have an issue with my left click button (Razer Viper v3 Hyperspeed). It’s suddendly disabled in Razer Synapse and I am unable to use the left click button anymore. I've tried restarting my profile my profile many times and it doesn't work.This was sudden, it was working fine yesterday, I need help please, how can I fix? 

262
Razer.sushi.boi
Lrbrownii
LrbrowniiInsider Mini
asked in Razer Support
Nommo v2 non pro. Missing THX profiles tell me what's missing!

https://www.reddit.com/r/razer/s/OynO6e1mtfhttps://discord.com/channels/342761229544194048/1391512417338396772One of you has an older game or two I don't. When they fixed this last time it was missing a lot of my games profiles and sound quality was terrible because of the missing files. Looking for games older than Marvel Rival. The new games seem to work...

50
Lrbrownii
osama441
osama441Insider Mini
asked in Razer Support
Wallet is disabled

I sent everything, including a PIN and invoice, and support didn't respond or help me! I also sent my government-issued ID.Please activate my wallet. I've lost a lot of money!Support didn't respond. What should I do? You lost me, and I lost my money!Please help me and be in my place.Case #: 250704-000571

121
Razer.sushi.boi
F
firstOtterBrowntalk504Insider Mini
asked in Razer Support
Razer viper v2 pro dongle not detected and working

As the previous issues of the razer viper v2 pro mouse the dongle was working just fine and when the battery died and I connected it to the cable to charge it and then unplug it , it does not connect to the 2.4Gh dongle and even my laptop and another laptop does not recognize the dongle as a device as it does not show in the device manager and the laptop does not make a sound of connection , as for now the mouse is working with the cable just fine but the wirless connection does not. I updated the frimware for the latest version for the mouse which is 2.1.1.0 and i tried to plug it and unplag it from diffrent ports.

181
Razer.sushi.boi
Soft_Chirps
Soft_ChirpsInsider Mini
asked in Razer Support
Broken left stick on Wolverine V3 pro

Looking to buy replacement parts, or get it serviced before I open it up. Seems a lot of other users are having this issue. 

61
Razer.sushi.boi
A
architectoneInsider Mini
asked in Razer Support
This product is already registered /problem

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to inform you of the required information and documents and thank you very much for your cooperation 🙏🏻🙏🏻. 

251
Razer.sushi.boi
T
THESUCC69Insider Mini
asked in Razer Support
7.1 surround sound no authentication found

I recently purchased a pair of blackshark v2 x headphones and im trying to set up 7.1 surround sound but despite having registered my product to my razer account it says that there is no authentication found Any help would be appreciated

91
Razer.sushi.boi
S
Shifty_JohnInsider Mini
asked in Razer Support
Serial Number on keyboard is not working

I have had my keyboard since 2021 or 2022. I cant remember exactly but it what a Christmas gift. Never bothered to register it or anything but the RGB pattern stopped working so I downloaded chroma and decided to go through the steps and when I try to register new device it says that my serial number isn’t there in the systems. Please advise. 

161
Razer.sushi.boi
W
wizkrysInsider Mini
asked in Razer Support
Razer BlackShark V2 Pro Replacement Dongle

Hello there, I purchased a Razer BlackShark Pro V2 headset from Amazon in January 2025. It has served me amazingly and I love the headset. However, the dongle/wireless transceiver USB stick just broke. Is it possible for me to get a replacement?

191
Razer.sushi.boi
ivangrezzo75
ivangrezzo75Insider Mini
asked in Razer Support
THX game profiles disappeared from Synapse 4 with NOMMO V2

Hello everyone.With my first installation of Synapse 4 for my Nommo V2 set, I could see THX profiles for my games, especially Forza Horizon 5.Suddenly, after an automatic software update, I was no longer able to see the THX profiles for the game in question and others that are THX supported like Battlefield 1.I anticipate that I have uninstalled and reinstalled the Synapse 4 software at least 20 times, this also to solve other problems that the Razer support staff has never been able to solve. This problem has never been solved..... fortunately others yes.Has anyone had the same problem and managed to fix it?Of course I don't want to reinstall Windows 11….Best regards Ivan 

21616
Lrbrownii
Sulligy
SulligyInsider Mini
asked in Razer Support
Basilisk V3 freezing when Synapse 4 starts?

Hello,My wired Basilisk V3 freezes and becomes unresponsive as soon as Synapse 4 starts. i have to use another mouse to force quit the application, after of which the Basilisk becomes responsive again.I can’t use my game profiles or lighting because of this. I’ve tried removing all the drivers and uninstalling with Revo Uninstaller, and doing a fresh install of Synapse, but the problem persists. Any idea what could be wrong?

61
Sulligy
N
networkCreamtechno731Insider Mini
asked in Razer Support
Razer Blade 14 2022 RZ09-0427x will not power on (Tried all suggestions already)

I noticed this issue show’s up a lot with the Razer Blade 14.  I had this laptop about a year and a half and it has been barely been used.  I have tried everything suggested in the multiple other people complaining about the same issue.  I called support and the only option they would give is to send it in and pay around $230 for you to just look at it.  Could someone please give me another option ,or if someone had the same issue, what they were informed was the issues in the end.  To say the least, I am extremely disappointed in Razor and this laptop.

140
N
Yaoguaiborn
YaoguaibornInsider Mini
asked in Razer Support
2025 Razer Balde 18 HDMI issue

My 2025 Razer Blade 18 is having an issue with its HDMI port. I connected it with my LG 2K monitor which support up to 165hz by using a hdmi 2.1 cable, both internal and external screen would have black screens. I've also tried different hdmi cable and connecting it to my two TVs. Nothing works. Setting refresh rate to 60hz, the port would work and duplicate screen to my external monitor. Using thunderbolt port to Displayport would work. Do you guys think this is an hardware issue? If it's software/driver related, I've seen people on forum and Reddit reporting similar issue like this month ago, is Razer team still seeking solution?

641
JonOkayyy
I
ivanutusInsider Mini
asked in Razer Support
how do i turn off the mic on my off sound on the kraken x

when you push the mic button it says mic on and mic off how do you disable that?

81
SlamSnake
D
DeaglezyInsider Mini
asked in Razer Support
Possible to buy replacement parts for OrnataV2?

Yoo, Is there a way to buy the membrane inside the Ornata V2? Some of my keys are starting to not work, arrows dont work, Alt left side doesnt work, and i do maintenance on it every monthI open it up, brush it up to get any dust or crumbs on it, wipe it with soft dry cloth micro fiber and close it up, and the white membrane on inside that “controls” the mapping some of them are getting “burned” duo to RGB always on, it generates heat and they burn apparentlyI dont wanna buy a new keyboard as its out of my budget atm, im unemployed and still trying to figure out stuff, so if theres any replacement parts avaiable i would like to know the price

30
D
A
Advanc3rInsider Mini
asked in Razer Support
Razer Pro Click v2 vertical. In-memory profile?

I want to buy this mouse for work and home usage, but my work does not allow to install Synapse, and I do not want to have RGB on at work. Afaik you cannot turn it off with a button on the device.Is it possible to turn RGB off in the Synapse app so it stays off when connected to another device afterwards? Is there an in-memory profile to store this selection?

70
A
S
sleekDogwoodRosefever989Insider Mini
asked in Razer Support
what part do I need to replace?

I believe this is the display cable issue, but I don’t know what one I need. The screen occasionally acts like it’s broken, lines though out or even just go black, I can turn it off and back on, then sometimes it works for a bit before braking again. I took it to a repair shop, they told me the part is very back-ordered and the only part available now would include the screen and be worth nearly as much as the laptop. I’m a bit fed up and would like to source the part myself if possible - but I don’t know what info I need to buy the correct part.  

81
Razer.ScarletRouge
L
LaZaRaKoS_1Insider Mini
asked in Razer Support
NO IN-GAME NOTIFICATIONS FROM CYCLE DPI BUTTON

I have the razer Cobra mouse on the razer synapse 4 when I change the dpi in game with the button that has the mouse flag it doesn't notify me to the right but when I'm on the desktop it does notify me I've tried some things but it doesn't work can someone help me ?   

693
A
Q
quickMaroonshare479Insider Mini
posted in Razer Support
مستخدمه !!!

 

142
Razer.ScarletRouge
Q
quickMaroonshare479Insider Mini
asked in Razer Support
لم استفد من الشحن بسبب انه مستخدمه من قبل ! مع انه جديده ولم تستخدم من قيبلي !!

 

91
Razer.ScarletRouge
S
sharpDodgerBluewire899Insider Mini
asked in Razer Support
7.1

Hello,I recently purchased a second-hand Razer BlackShark V2 X headset. It works perfectly, but unfortunately, the previous owner did not provide the 7.1 Surround Sound activation code, and I do not have the original box.I checked the headset carefully, but I couldn’t find the serial number anywhere on the cable or the device.Would it be possible to receive a new activation code, or is there another way to activate the 7.1 Surround Sound feature?  

443
Razer.ScarletRouge

Badges

View More
CookiesCookie settings
OSZAR »