THX game profiles disappeared from Synapse 4 with NOMMO V2 | Razer Insider
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Hello everyone.

With my first installation of Synapse 4 for my Nommo V2 set, I could see THX profiles for my games, especially Forza Horizon 5.

Suddenly, after an automatic software update, I was no longer able to see the THX profiles for the game in question and others that are THX supported like Battlefield 1.

I anticipate that I have uninstalled and reinstalled the Synapse 4 software at least 20 times, this also to solve other problems that the Razer support staff has never been able to solve. This problem has never been solved..... fortunately others yes.

Has anyone had the same problem and managed to fix it?

Of course I don't want to reinstall Windows 11….

Best regards Ivan

 

I have Nommo V2 Pro, I even reinstalled Windows 11 Pro but no luck, THX doesn't work when you click on Synapse 4. Also Custom Equalizer doesn't work, only Presets (movie, gaming etc.). There's a big THX issue going on and I hope they can fix it soon.

I have Nommo V2 Pro, Synapse 3 and Synapse 4 doesn't install THX drivers for it. So, i can't use THX and can't change settings in Custom Equalizer. All other functions are working as it should. Bass, EQ Presets, Lightning etc are all working. 
My system is;

Windows 11 Pro 64-Bit 24H2 26100.3037 (latest build with updates) 
MSI B450 Tomahawk (Non-max) with the latest BIOS named 7C02v1J5
AMD Ryzen 7 5700x3D
ASUS TUF 7800XT
Nommo V2 Pro firmware is also the latest, i mean everything in my PC is completely updated, all firmware, drivers, softwares. I even reinstalled Windows 11 Pro two times but problem persists for some reason.

***IMPORTANT***
Please read carefully so you/developers/engineers might have an idea because there's no one knows this solution in forums.

I've found a workaround for the problem but it's not a accessible fix for everyone and it's still mess. 
I have also Blackshark V2 and it has Razer USB Sound Card. When I plug that, Synapse begins to install all necessary drivers for that USB Sound Card. It also installs THX drivers for it. After the all setup processes and restarts, a brilliant idea came to my mind. That THX driver was still looking on Razer USB Sound Card, and i thought if somehow i could make the system think My Nommo V2 Pro is Razer USB Sound Card.
What i tried was, in device manager, i manually changed my Nommo V2 Pro drivers, i installed Razer USB Sound Card drivers manually for my Nommo V2 Pro. After that, i restarted the system. When i checked, there were two Razer USB Sound Cards, one of them was actually Nommo V2 Pro.

***IMPORTANT***
Synapse detected both devices with proper names, Nommo V2 Pro and Razer Sound Card. When i tried to select Razer USB Card, it said "Set as Default" so that i can change settings. I clicked, error repeated. That means I broke Synapse with two Razer USB Sound Card drivers. I selected Nommo V2 Pro, it asked again to "Set as Default", when i did, it worked. I was able to choose between Stereo-THX, i was able to change custom Equalizer settings. I was in shock. Everything was working. Then, I unplugged my Razer USB Sound Card from the USB port (the real one which is for Blackshark V2) and in Synapse there was only Nommo V2 Pro left. After multiple restarts, changing settings etc. everything was working because thanks to my old Blackshark V2's USB Sound Card, i managed to install THX drivers which was also visible in device manager.

***IMPORTANT***
I have another PC with the latest Windows 11 Pro and motherboard of that PC is ASUS Prime B450 Plus with the BIOS version 4401, Ryzen 5 5600, ASUS Dual 6600XT. Default BIOS settings, onboard sound active and working. 
I tried my Nommo V2 Pro on that computer. It installed THX drivers right away with Synapse 4 ! However, this time It stucked "Detecting" and i couldn't even change any settings even after multiple system restarts. Only positive thing was, in that system, somehow Synapse decided to install THX drivers but again for some reason, it bugged itself out so that it couldn't read device info and stucked in Nommo V2 Pro tab with "Detecting".

***IMPORTANT*** I don't know if it's another bug or a feature, but your custom Equalizer setting is saved in your device's own memory. My Custom Equalizer Settings (bass, trebble changings) were persistent even though I used the speakers on another PC. Even in my PC, after clean installation of Windows, that Custom Equalizer Setting was working, but of course since there was no THX drivers, I couldn't change my custom settings again. If I have to change, I need to plug in my Blackshark V2's USB Sound Card and repeat the processes again.

I don't know if it's a Microsoft issue or direct issue from you, but please fix it asap. I even give you a possible fix structure with detailed information. I tried my fix on Synapse 3, but i'm %100 sure it can be done with Synapse 4 too. 

What's more interesting is it might related to motherboard-bios configurations and Windows-Synapse relation. 

Please fix it. Your hardware is already expensive and people trust you for your high quality stuff but no matter how amazing your hardware is, if it doesn't work with bad software, it's worse than the cheapest but also working hardware.

just got my nommo pro v2’s and im having the same issue, outside of a game the toggles seem to work, however as soon as i boot into a game thats when it fucks up, audio becomes muddy like channels are missing, tried synapse 3 & 4 same result, tried uninstalling everything still same result

 

only ‘fix’ was to disable audio enhancements or enable a spatial audio setting but obviously that negated the thx audio, tried the thx app and it just doesnt sound the same,  honestly thinking of returning these at its been hell so far, 

I sent back the nommo 2 pro and got my money back. I've realized i'm happier without any issues... I suggest you to do the same. Hardware is good but software ruins it.

I just bought these (Nommo 2.1 v2) and having the same issues!  Why is this not fixed !?!?!

 

I can’t use the EQ except the built-in presets and TXH does nothing, the EQ sliders do nothing.

 

 WTF seriously this is like going on for months and months reading this forums !?!   

 

I’m on the latest firmware update and Synapse 4.

Don’t trust them to fix it. They’ve turned into scammers.

You know what's even crazier. I had this working in Synapse 4 beta. Full release was put out and it was broke again. Purchased 12/2023. This device has worked properly in both version of Synapse from April 2024 through September 2024. That's it. I have been sending support tickets and working on this for 100+days. Started commenting on Reddit in search of answers. Yet here we sit!

I have Nommo V2 Pro, Synapse 3 and Synapse 4 doesn't install THX drivers for it. So, i can't use THX and can't change settings in Custom Equalizer. All other functions are working as it should. Bass, EQ Presets, Lightning etc are all working. 
My system is;

Windows 11 Pro 64-Bit 24H2 26100.3037 (latest build with updates) 
MSI B450 Tomahawk (Non-max) with the latest BIOS named 7C02v1J5
AMD Ryzen 7 5700x3D
ASUS TUF 7800XT
Nommo V2 Pro firmware is also the latest, i mean everything in my PC is completely updated, all firmware, drivers, softwares. I even reinstalled Windows 11 Pro two times but problem persists for some reason.

***IMPORTANT***
Please read carefully so you/developers/engineers might have an idea because there's no one knows this solution in forums.

I've found a workaround for the problem but it's not a accessible fix for everyone and it's still mess. 
I have also Blackshark V2 and it has Razer USB Sound Card. When I plug that, Synapse begins to install all necessary drivers for that USB Sound Card. It also installs THX drivers for it. After the all setup processes and restarts, a brilliant idea came to my mind. That THX driver was still looking on Razer USB Sound Card, and i thought if somehow i could make the system think My Nommo V2 Pro is Razer USB Sound Card.
What i tried was, in device manager, i manually changed my Nommo V2 Pro drivers, i installed Razer USB Sound Card drivers manually for my Nommo V2 Pro. After that, i restarted the system. When i checked, there were two Razer USB Sound Cards, one of them was actually Nommo V2 Pro.

***IMPORTANT***
Synapse detected both devices with proper names, Nommo V2 Pro and Razer Sound Card. When i tried to select Razer USB Card, it said "Set as Default" so that i can change settings. I clicked, error repeated. That means I broke Synapse with two Razer USB Sound Card drivers. I selected Nommo V2 Pro, it asked again to "Set as Default", when i did, it worked. I was able to choose between Stereo-THX, i was able to change custom Equalizer settings. I was in shock. Everything was working. Then, I unplugged my Razer USB Sound Card from the USB port (the real one which is for Blackshark V2) and in Synapse there was only Nommo V2 Pro left. After multiple restarts, changing settings etc. everything was working because thanks to my old Blackshark V2's USB Sound Card, i managed to install THX drivers which was also visible in device manager.

***IMPORTANT***
I have another PC with the latest Windows 11 Pro and motherboard of that PC is ASUS Prime B450 Plus with the BIOS version 4401, Ryzen 5 5600, ASUS Dual 6600XT. Default BIOS settings, onboard sound active and working. 
I tried my Nommo V2 Pro on that computer. It installed THX drivers right away with Synapse 4 ! However, this time It stucked "Detecting" and i couldn't even change any settings even after multiple system restarts. Only positive thing was, in that system, somehow Synapse decided to install THX drivers but again for some reason, it bugged itself out so that it couldn't read device info and stucked in Nommo V2 Pro tab with "Detecting".

***IMPORTANT*** I don't know if it's another bug or a feature, but your custom Equalizer setting is saved in your device's own memory. My Custom Equalizer Settings (bass, trebble changings) were persistent even though I used the speakers on another PC. Even in my PC, after clean installation of Windows, that Custom Equalizer Setting was working, but of course since there was no THX drivers, I couldn't change my custom settings again. If I have to change, I need to plug in my Blackshark V2's USB Sound Card and repeat the processes again.

I don't know if it's a Microsoft issue or direct issue from you, but please fix it asap. I even give you a possible fix structure with detailed information. I tried my fix on Synapse 3, but i'm %100 sure it can be done with Synapse 4 too. 

What's more interesting is it might related to motherboard-bios configurations and Windows-Synapse relation. 

Please fix it. Your hardware is already expensive and people trust you for your high quality stuff but no matter how amazing your hardware is, if it doesn't work with bad software, it's worse than the cheapest but also working hardware.

I tried stealing the files from Kraken v3 pro and altering them to match the existing files changed the name timing everything. I don't know what I'm doing so it never worked. They ever fix this I am saving the whole install on the cloud!

And then I made the mistake of getting Clio. This used to be a helpful place were bugs were actually recognized and fixed.  What happened?

And then I made the mistake of getting Clio. This used to be a helpful place were bugs were actually recognized and fixed.  What happened?

As I said before, they stopped caring about it because I believe even developers/software engineers don’t know what’s broken and how to fix it. As an old Razer fan boy (yeah I can admit, np) I’ll never buy anything labelled Razer because it’s waste of money, energy and time. Hope they go bankrupt. They’re scamming people, because if you sell something and if it doesn’t work as it is advertised, you should provide support or you shouldn’t even sell the product at all. They just try to collect your whole system information because they believe it’s the customer’s fault. They don’t admit their software department is sht and quality control of hardware is near non-existent. If you’re looking for a fix, good luck. Forums are filled with issues years ago without actual fixes, they’re selling the same defective products as if they don’t have any chronic hardware issues or software issues. People should sue them and I hope we see that happen in the near future.

Oh! I was in contact with the THX guys 21 days ago and sent logs. I made sure to install every game I could before sending the logs. I do have Forza Horizon 5 so hopefully we get what we need. As soon as this comes through I will save a copy of every file in the install, and put it on the cloud. Hope to see this back soon!

And then I made the mistake of getting Clio. This used to be a helpful place were bugs were actually recognized and fixed.  What happened?

As I said before, they stopped caring about it because I believe even developers/software engineers don’t know what’s broken and how to fix it. As an old Razer fan boy (yeah I can admit, np) I’ll never buy anything labelled Razer because it’s waste of money, energy and time. Hope they go bankrupt. They’re scamming people, because if you sell something and if it doesn’t work as it is advertised, you should provide support or you shouldn’t even sell the product at all. They just try to collect your whole system information because they believe it’s the customer’s fault. They don’t admit their software department is sht and quality control of hardware is near non-existent. If you’re looking for a fix, good luck. Forums are filled with issues years ago without actual fixes, they’re selling the same defective products as if they don’t have any chronic hardware issues or software issues. People should sue them and I hope we see that happen in the near future.

I was a Mobile Electronics Lead Tech. Went to college for auto and diesel. My Dad taught electronics repair in the 90s. I spent many afternoons in his class. I'm sure if I had the software to do this I could learn it quick enough too. I can work from home and test anything for anyone. Stay at home parent now. I've got some extra time. Hit me up!

Yeah right. Wishful thinking. Lol

48 hrs to send logs! Ive got forza horizon 5. Pubg. What else do I install? See my newest post in help section for more details!

48 hrs to send logs! Ive got forza horizon 5. Pubg. What else do I install? See my newest post in help section for more details!

https://www.reddit.com/r/razer/s/x8AsfvvSHH

48 hrs to send logs! Ive got forza horizon 5. Pubg. What else do I install? See my newest post in help section for more details!

https://www.reddit.com/r/razer/s/x8AsfvvSHH

Sorry. Help section in Discord!

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