Hey there!

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

To help us getting more details for further investigation, could you please provide us with your Razer Cortex logs via pm?

We look forward to your reply soon. Thank you for being patient. 

Michelle

I’ve sent you a link to the logs.

We’ve received your logs. Thank you!

Michelle

Any updates?

Hey there!

We found that it is a bug after investigating your Razer Cortex logs. Our engineering team will resolve this in a future version togethet with the new games we supported in Booster Prime.

Thank you for bring this issue to us. Let me know if you need further assistance. 

Michelle

Hello,

I am getting the same issue. Has the problem been solved?

My RIG is as follows:

Intel Core i7-10700KF CPU @ 3.80GHZ 8/16

ASUSTek PRIME Z490M-PLUS

32GB RAM

NVIDIA GeForce RTX 3060 (12GB)

Can you have a look if this can be fixed?

Thank you!