I bought a Deathadder from Amazon and wanted to register the product but every time I enter the S/N it says it isn’t recognized. I have quadruple checked that the S/N I entered is matching the S/N on the underside of the mouse.
How am I supposed to register this mouse if it isn’t able to recognize the S/N? If a team member can reach out I can send the S/N as well as my amazon invoice if needed. Thanks!
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Hello classicAMBEROgreOdor245,
I’m here to help. Please PM me your mouse serial number, proof of purchase and screenshoot showing the error so I can check its details in our database. Save the shareable files via any online drive account listed here. I hope to hear from you soon.
*Thread locked to curb the conversation to PMs.
Can you send photo of the mouse (bottom of the mouse, connected to PC, working) - via PM?
There’s some possibility, that it’s a fake mouse.
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