This is not a USB or motherboard problem. It happens to my razer keyboard and mouse at the same time. My Chroma lighting on my keyboard will revert to default color design when it disconnects, and then back to my preferred chroma settings when it reconnects. It disconnects and reconnects every couple of seconds until I reboot. Even if I plug my keyboard and mouse into different pots, the problem persists. I've tried plugging my mouse and keyboard into USB ports that I know don't have a problem, because I have other devices plugged into them that stay connected all the time. However, the problem persists no matter which USB ports I use.
My mouse experiences the exact same problem at the same time, which makes it nearly impossible to use, because when it disconnects, I obviously have no input. It reconnects for a second or 2, but then immediately disconnects again.
I have tried to hard-close the synapse software while it's doing this, but it gets stuck. Even if I close the software when its doing this, it continues doing it until I reboot.
I have my synapse drivers up to date. I downloaded and installed the new Viper Ultimate firmware. Everything is up to date.
Currently using Razer Blackwidow Chroma V2 keyboard, and Viper Ultimate Wireless mouse.
(IMPORTANT) The only way I can avoid this problem is to uninstall synapse completely, rendering most of the features obsolete. I want Razer to be aware of this, because these products are expensive, and most of the features of the products are built into a software bundle that does not work for me. There are other threads on this forum about this exact same problem, that were left open with no resolution from 2021. Razer must be aware of this, if they aren't, I will continue posting about it until they are.
I’ve had this problem for a long time now. It seems that Razer will not fix this software problem. So the only solution I’ve found is to start up Synapse and make your changes and settings to whatever device you have. Then close the program completely. That means closing it on the taskbar so its not even running in the background. Your device settings should still work. Also make sure to turn off the option to start the app on windows startup. This problem is 100% due to the app and not any of the devices themselves.
Dude, you just saved me, I was already losing my mind. I was about to buy a USB hub, I thought it was my MSI motherboard, I was messing around in the BIOS, re-routing cables, buying new ones, I tried everything. But today, following your advice, I just closed Synapse and HALLELUJAH, the mouse started waking up in 1-1.5 seconds. Thank you so much!
How is this still a thing 2 years after it was reported across multiple synapse versions?
Razer… What the heck are you doing? Viper V3 Pro and deathstalker v2 both constantly disconnect. I have no words for how unacceptable this is.
Fcking fix your shit razer! These are premium products, and you do nothing…
I'm experiencing the same issue—my Razer Huntsman V3 Pro TKL keeps constantly reconnecting. I'm using Synapse 4, and this problem makes the keyboard unusable at times.
I've tried basic troubleshooting (different USB ports, reinstalling Synapse, checking firmware), but the issue persists.
@Razer, please investigate and fix this. It’s clearly affecting multiple users and needs urgent attention.
(This worked on a mouse , Razer X .
use the 2 seconds you have of it connected to be in Synapse app
And than cancel the RGB lights
than the mouse would stop dissconnecting
it is a pity that if you close the program, the backlight is not saved.
it is a pity that if you close the program, the backlight is not saved.
Depends on the device. Some have the hardware to save those settings.
it is a pity that if you close the program, the backlight is not saved.
Depends on the device. Some have the hardware to save those settings.
Razer Cobra Pro
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